About Second Chance Cardio & Customer Policies

How We Source Our Equipment

To deliver maximum value and quality, we utilize two distinct equipment pipelines.

• Commercial Hotel Sourcing: We acquire equipment directly from premium hotels and commercial facilities upgrading their fitness centers. Depending on its operational history, each machine is either certified refurbished or completely rebuilt through our signature 7-Stage Refurbishment Process.
• Brand New Truckloads: Our brand-new equipment comes directly from major manufacturers in bulk truckloads. These units were originally shipped in individual boxes but experienced freight loss or transit delays, preventing the manufacturer from re-entering them into their standard distribution system. We take them out of the box, assemble them, and run them through full diagnostic testing to guarantee 100% brand-new, flawless operation.

Our Customer Support Promise

• Ready to Go: Every piece of equipment - Brand New or Certified Refurbished - arrives fully assembled and tested.
• Clear, Honest Terms: Wearable items (like drive belts) are refreshed during our build process, while your main moving assemblies, motors, and electronics remain protected under your tier.
• Free Lifetime Technical Support: Original buyers receive free lifetime technical phone troubleshooting with our certified in-house technicians.
• Service Coordination: If a covered repair is needed, we coordinate replacement parts and work with certified technicians so you don't have to worry.

The Second Chance 7-Stage Refurbishment Process

We rebuild each certified refurbished machine to order using factory-certified technicians paid for precision and quality.

• Comprehensive Initial Inspection: Every unit undergoes a visual and structural audit against original factory specifications.
• Diagnostic & Operational Testing: We test every button, console display, incline motor, and resistance system to ensure seamless performance.
• Internal Teardown: We remove all protective shrouds to inspect internal drive systems, wiring harnesses, flywheels, and control boards.
• Precision Component Replacement: Any wearable part showing defect or excessive wear is replaced with fresh factory components.
• Frame Refinishing & Restoration: Rust spots and blemishes are sanded down, and frames are freshly painted for a like-new visual appeal.
• Factory Reassembly: Our team rebuilds your machine to exact manufacturer torque and alignment specifications.
• Final Quality Control (QC) Certification: A dedicated Quality Control Manager conducts a final diagnostic run and stress test before approving the unit for shipment.

Long-Distance Delivery & Freight

Long-distance U.S. delivery is calculated at $1.50 per driving mile during secure checkout. Some orders may require specialized heavy-freight handling after we review the equipment, access, and destination. The carrier or delivery team will call the phone number provided to schedule the appointment window. An adult (18+) must be present to inspect and sign for the shipment.

• Inspect Exterior: Check packaging and pallet for punctures, crushing, or tears.
• Inspect Equipment: Unbox if you suspect transit damage.
• Minor Damage: Write "Damaged: [Specific Damage]" explicitly on the driver's Bill of Lading (BOL) before signing, take photos, and contact us immediately at 404-438-9389.
• Major Damage: Refuse the shipment entirely, write "Refused Due to Freight Damage" on the BOL, do not sign, and call us immediately at 404-438-9389.
• Notice: Once a delivery receipt is signed cleanly without damage noted, the freight carrier considers the shipment delivered in good condition. Second Chance Cardio cannot guarantee freight damage coverage after a clean delivery receipt has been signed.