Second Chance Cardio Equipment respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, submit a form, request a quote, make a purchase, or interact with our online services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

Name

Email address

Phone number

Billing and shipping address

Payment-related information

Product inquiries

Delivery or pickup details

Any information submitted through contact forms, quote forms, checkout pages, or customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address

Browser type

Device type

Pages viewed

Time spent on the website

Referring website

General location information

Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Process orders and payments

Schedule delivery, pickup, or service-related communications

Respond to questions, quotes, or customer service requests

Provide product information

Improve our website and customer experience

Send updates, promotions, or marketing communications

Prevent fraud, unauthorized transactions, or misuse of our website

Comply with legal, tax, accounting, and business obligations

3. Payments

Payments may be processed through secure third-party payment processors. Second Chance Cardio Equipment does not intentionally store full credit card numbers on its own systems unless specifically required for a transaction and handled through approved payment processing tools.

Payment processors may collect and process your payment information according to their own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Remember user preferences

Improve website performance

Understand website traffic

Measure advertising performance

Retarget visitors with relevant ads

Improve marketing campaigns

These tools may include services such as Google Analytics, Google Ads, Meta/Facebook Pixel, Shopify tools, email marketing platforms, or other third-party services used for website performance and advertising.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

5. Marketing Communications

If you provide your email address or phone number, we may use it to send order updates, promotional offers, product availability notices, or other business-related communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly.

6. How We Share Information

We do not sell your personal information for direct monetary compensation.

We may share information with trusted third parties when necessary to operate our business, including:

Payment processors

Website hosting providers

Shopify or ecommerce service providers

Delivery or logistics providers

Email marketing platforms

Advertising platforms

Analytics providers

Customer support tools

Legal, accounting, or compliance professionals

We may also disclose information when required by law, court order, legal process, or to protect our business, customers, website, or legal rights.

7. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, online platform, or electronic storage system can be guaranteed to be completely secure.

Customers should use caution when submitting information online and should contact us directly if they believe their information has been compromised.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal compliance, dispute resolution, and business recordkeeping.

10. Your Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain information

Opt out of marketing communications

Limit certain tracking or advertising cookies through browser or platform settings

To make a request, contact us using the information below.

11. Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.